CCTV Camera Not Recording or Footage Missing — Causes, Fixes & Cost in KL
Cameras show live view but no recordings, or footage is corrupted/missing.
Estimated professional fix: RM180–RM850+ depending on NVR/HDD issue
Cameras that show a live picture but record nothing usually point to storage — a failed hard drive, a full or misconfigured schedule, or a power supply that drops under load. Because the live view works, the problem is easy to miss until you actually need the footage.
Common causes
Professional solutions
Safe DIY checks first
- 1Confirm the recorder still has a working hard drive in the storage menu
- 2Check the recording schedule and whether motion detection is enabled
- 3Verify the date and time are correct — a wrong clock breaks the schedule
- 4Test the power supply and network cable to each camera
When to call a pro
What affects the cost
A settings or power fix is the cheaper end (from RM180). A failed hard drive or NVR pushes the cost up to RM850 or more with a surveillance-grade replacement. We attempt data recovery from the old drive before swapping it.
How to prevent it
Related service
This problem usually connects to CCTV & Security Camera Installation. Review service scope, pricing, warranty, and process before booking.
View CCTV & Security Camera InstallationFAQs
Can you recover lost footage?
Sometimes — we attempt data recovery from the HDD before replacement.
Do you install Hikvision and Dahua systems?
Yes — we are experienced with Hikvision, Dahua, Ezviz and Tuya systems.